Terms of Service
Welcome to www.zenvioea.com (“Site,” “we,” “us,” or “our”).
This Site is owned and operated by zenvioea.com.
These Terms of Service govern your access to and use of our Site, including all content, features, tools, products, and services available through the Site.
By accessing or using this Site, you agree to be bound by these Terms of Service, as well as our Privacy Notice, Terms of Purchase, and any other policies referenced on this Site.
If you do not agree with these terms, please do not use this Site.
📌 Please Read Carefully
Before using this Site or purchasing any products, please review these Terms of Service carefully.
By using the Site, you agree to these terms, including any applicable dispute resolution, arbitration, and class action waiver provisions described below.
Data Accuracy
You agree that any information you provide to us through the Site, by email, by phone, or by any other method is true, accurate, current, and complete.
You are responsible for keeping your account, order, contact, and shipping information up to date.
Privacy Notice
Your privacy is important to us.
Our collection, use, storage, and processing of personal information are governed by our Privacy Notice, available on:
By using this Site, you consent to the collection and processing of your personal information in accordance with our Privacy Notice.
License & Site Access
All content available on this Site, including but not limited to text, graphics, logos, icons, images, audio, downloads, design elements, interfaces, code, software, and the arrangement of such content, is owned by or licensed to us and is protected by copyright, trademark, and other applicable laws.
We grant you a limited, revocable, non-transferable license to access and use the Site for personal, non-commercial purposes only.
You may not use the Site or its content for any unauthorized purpose, including but not limited to:
• Copying, downloading, or using Site content for commercial or competitive purposes
• Modifying, distributing, publishing, selling, licensing, or creating derivative works from Site content
• Using automated tools, bots, scraping, crawling, or data mining technologies
• Uploading viruses, malware, or harmful code
• Attempting to interfere with the Site’s security, functionality, or infrastructure
• Framing, linking, or caching the Site without permission
• Using the Site in a way that violates applicable laws or the rights of others
Any unauthorized use may result in termination of your access to the Site.
Access to the Site
You are responsible for obtaining internet access and any equipment needed to use this Site.
We reserve the right to refuse service, cancel registrations, restrict access, remove users, or terminate use of the Site at any time and for any reason, where permitted by law.
Content You Submit
You may have the opportunity to submit reviews, comments, messages, feedback, images, or other content through the Site.
By submitting content, you confirm that:
• You own or have permission to use the content
• The content is accurate and lawful
• The content does not violate the rights of any third party
• The content is not harmful, offensive, fraudulent, defamatory, obscene, threatening, abusive, or otherwise inappropriate
You may not use a false email address, impersonate another person, or mislead us or other users regarding the origin of any content.
By submitting content, you grant us a worldwide, royalty-free, transferable, non-exclusive license to use, reproduce, modify, publish, display, distribute, and create derivative works from that content in connection with our business, marketing, and Site operations.
Personal information submitted by you will be handled in accordance with our Privacy Notice.
Third-Party Links
Our Site may contain links to third-party websites or resources.
These links are provided for convenience only. We do not control and are not responsible for third-party websites, products, services, content, advertisements, privacy practices, or policies.
Accessing third-party websites is at your own risk. We encourage you to review their terms and privacy policies before using their services.
Disclaimers
To the fullest extent permitted by applicable law, this Site and all content, materials, products, and services available through it are provided on an “as is” and “as available” basis.
We do not guarantee that:
• The Site will always be available, secure, uninterrupted, or error-free
• Site content will always be accurate, complete, current, or reliable
• The Site or its servers will be free from viruses or harmful components
• Any product, service, or information will meet your specific expectations
Your use of the Site is at your own risk. If you download or use any content from the Site, you are responsible for any resulting damage to your device, system, or data.
Some jurisdictions do not allow certain warranty disclaimers, so some limitations may not apply to you.
Limitation of Liability
To the fullest extent permitted by law, zenvioea.com, its affiliates, partners, licensors, suppliers, service providers, and content providers will not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to:
• Your use of, or inability to use, the Site
• Any product or service purchased through the Site
• Any third-party website accessed through the Site
• Any delay, error, interruption, or failure of Site performance
• Unauthorized access to or use of your information
• Any content submitted, removed, or modified on the Site
• Any communication sent to or received from us
Your sole remedy for dissatisfaction with the Site is to stop using the Site.
Any claim related to the Site must be brought within one year after the claim arises, unless a longer period is required by applicable law.
Indemnification
You agree to indemnify and hold harmless zenvioea.com, its affiliates, partners, service providers, licensors, and representatives from any claims, damages, liabilities, losses, costs, or expenses, including reasonable attorneys’ fees, arising from:
• Your use of the Site
• Your breach of these Terms of Service
• Your breach of the Terms of Purchase
• Fraud, misconduct, or negligence by you
• Your violation of any law or third-party rights
We reserve the right to control the defense of any claim subject to indemnification. You may not settle any claim without our prior written consent.
Electronic Communications
When you use the Site or contact us by email, you are communicating with us electronically.
You agree to receive communications from us electronically, including emails, notices, disclosures, agreements, updates, and other messages related to your use of the Site or purchases.
Electronic communications satisfy any legal requirement that such communications be in writing.
Site Postings
The Site may allow users to post reviews, comments, messages, or other content.
We are not obligated to review user-submitted content, but we may monitor, edit, refuse, or remove content at our discretion.
We are not responsible for user-submitted content posted on or through the Site.
Trademarks & Copyrights
All trademarks, logos, service marks, designs, graphics, and content displayed on the Site are the property of zenvioea.com, its licensors, content providers, or other rights holders.
You may not use any trademarks, logos, Site content, framing techniques, hidden text, meta tags, or other proprietary materials without our express written permission.
Intellectual Property Infringement Claims
We respect the intellectual property rights of others and expect users of our Site to do the same.
If you believe your copyrighted work or intellectual property has been used on our Site in a way that constitutes infringement, please contact us with the following information:
• Your physical or electronic signature
• A description of the copyrighted work or intellectual property claimed to be infringed
• The location of the material on the Site
• Your name, address, phone number, and email address
• A statement that you believe in good faith that the disputed use is not authorized
• A statement, made under penalty of perjury, that the information provided is accurate and that you are the owner or authorized to act on behalf of the owner
Please send notices to:
We may update this contact information from time to time by posting the updated details on the Site.
Survival of Terms
Any provision of these Terms of Service that by its nature should continue after termination will remain in effect, including provisions related to ownership, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.
Force Majeure
We will not be responsible for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to:
• Severe weather or natural disasters
• Acts of war, terrorism, riots, or civil unrest
• Labor strikes or supply chain disruptions
• Quarantines, embargoes, or government restrictions
• Carrier delays or transportation issues
• Other events beyond our control
Risk of Loss
Products purchased through the Site may be shipped by third-party carriers.
Risk of loss and title for purchased items may pass to you once the order is delivered to the carrier, subject to applicable law and our shipping policies.
Dispute Resolution
By using this Site, you agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Site, or any purchase made through the Site shall be resolved through arbitration, where permitted by law.
Unless otherwise required by applicable law:
• Arbitration will be conducted in English
• The place of arbitration shall be Hong Kong
• The arbitration shall be conducted under applicable UNCITRAL Arbitration Rules
• The arbitrator shall be appointed by the Hong Kong International Arbitration Centre
• The laws of Hong Kong shall govern the arbitration clause
To the extent permitted by law, you agree to resolve disputes individually and not as part of a class, collective, or representative action.
General Terms
If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
Section headings are provided for convenience only and do not affect the interpretation of these Terms.
Our failure to enforce any provision of these Terms does not waive our right to enforce that provision later.
If accessing or using this Site is contrary to the laws of your location, you should not use this Site. You are responsible for understanding and complying with the laws applicable to you.
Changes to These Terms
We may update, modify, add, or remove portions of these Terms of Service at any time by posting the updated version on this Site.
It is your responsibility to review these Terms periodically.
Your continued use of the Site after changes are posted means you accept the updated Terms.
Assignment
You may not assign or transfer these Terms of Service, or any rights or obligations under them, without our prior written consent.
We may assign or transfer these Terms, in whole or in part, at our discretion.
Entire Agreement
These Terms of Service, together with our Privacy Notice, Terms of Purchase, and any additional policies or terms posted on the Site, represent the entire agreement between you and zenvioea.com regarding your use of the Site.
If additional terms apply to a specific product, promotion, or service, those additional terms will apply to that product, promotion, or service. If there is a conflict between these Terms and the additional terms, the additional terms will control unless stated otherwise.
A printed version of these Terms may be used in legal or administrative proceedings to the same extent as other business records.