Shipping Policy

🚚 When can I expect to receive my order?

All orders are processed and shipped from our warehouse within 5 business days after your order is placed.

Estimated delivery time is typically 10–20 business days after shipment, depending on your location, carrier availability, and local delivery conditions.

Please note that occasional delays may occur due to customs clearance, inspections, high shipping volume, holidays, or carrier-related transportation delays. We appreciate your patience and understanding.

📦 How can I track my order?

Once your order has shipped, you will receive a Shipping Confirmation Email with your tracking number.

You may use the tracking number to check your order status at:

🌐 www.zenvioea.com

💰 What are your shipping rates?

We offer a flat shipping rate of $2.99 USD for all worldwide destinations.

🌎 Which countries do you ship to?

We currently offer worldwide shipping.

In rare cases, if your country or region is not supported by our logistics partners, we will contact you promptly and help make the necessary adjustments to your order.

For more information, please contact us at:

📧 service@zenvioea.com

✏️ How can I change my shipping address?

Shipping address changes may be requested before 11:00 PM PT on the same day your order is placed.

Please email us as soon as possible at:

📧 service@zenvioea.com

Be sure to include your order number and the correct shipping address.

🏠 Can I ship my order to an address different from my billing address?

Yes. You may ship your order to a different address from your billing address.

Please make sure the shipping address is accurate before completing checkout to avoid delivery delays.

📮 How is my order shipped?

Orders are shipped on regular business days, excluding weekends and holidays.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details so you can follow your shipment.