Privacy Notice
Thank you for visiting www.zenvioea.com (“Site,” “we,” “us,” or “our”).
We are committed to providing a safe, smooth, and customer-friendly online shopping experience. Protecting your personal information is an important part of that commitment.
This Privacy Notice explains what information we collect, how we use it, how it may be shared, and what choices you have regarding your information.
By accessing or using our Site and services, you agree to the practices described in this Privacy Notice. If you do not agree, please do not use our Site.
🔍 What Information Do We Collect?
We may collect information from or about you in the following ways:
Information You Provide to Us
We may collect personal information when you:
• Place an order
• Create or use an account
• Sign up for emails, newsletters, or offers
• Contact customer support
• Participate in surveys, reviews, promotions, or giveaways
• Send a gift or provide another person’s shipping details
This information may include:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment-related information
• Customer service communications
Information About Third Parties
If you provide information about another person, such as when sending a gift or shipping an order to someone else, we may collect that person’s name, phone number, email address, and shipping address as needed to complete the service.
Information Collected Automatically
When you visit our Site, we or our service providers may collect certain information automatically through cookies, pixels, log files, JavaScript, and similar technologies.
This may include:
• Browser type
• Device type
• Operating system
• IP address
• Pages viewed
• Links clicked
• Time spent on the Site
• Items viewed or added to cart
• Emails opened or clicked
• Referring websites
• General usage and analytics data
This helps us improve our Site, remember your preferences, enhance your shopping experience, and provide more relevant offers and advertisements.
Information From Third Parties
We may receive information from third-party sources, such as service providers, marketing partners, analytics providers, payment processors, shipping partners, and social media platforms, depending on your settings and interactions with those services.
Combined Information
We may combine information collected directly from you, automatically through our Site, across devices you use, and from third-party sources to better understand customer preferences, improve our services, and provide a more personalized shopping experience.
🍪 Cookies & Tracking Technologies
We use cookies and similar technologies to support website functionality, improve performance, personalize your experience, and deliver relevant advertising.
Strictly Necessary Cookies
These cookies are required for the Site to function properly. They help with features such as secure checkout, account access, cart management, and order processing.
Performance Cookies
These cookies help us understand how visitors use our Site, such as which pages are viewed most often or whether users encounter errors. This information helps us improve website performance.
Functionality Cookies
These cookies allow us to remember your preferences, such as region, language, currency, or shopping settings, for a more convenient browsing experience.
Targeting & Advertising Cookies
These cookies may be used by us or our advertising partners to show offers and advertisements that are more relevant to your interests and to measure campaign performance.
You may adjust cookie preferences through your browser settings. Please note that disabling certain cookies may affect some Site features.
Our Site may not respond to all “Do Not Track” signals or similar browser-based requests.
📊 Analytics & Advertising
We may use third-party analytics and advertising tools to better understand how customers use our Site, improve our services, measure marketing performance, and deliver more relevant ads.
These third parties may use cookies, pixels, web beacons, or similar technologies to collect non-personal usage information. We do not control how these third parties use their tracking technologies.
You may manage certain advertising preferences through your browser, device settings, or applicable opt-out tools provided by advertising networks.
🛒 How Do We Use Your Information?
We may use the information we collect for the following purposes:
• Process, verify, ship, and track your orders
• Complete payment transactions
• Manage returns, refunds, exchanges, and customer support
• Send order confirmations and shipping updates
• Improve our Site, products, services, and customer experience
• Personalize your shopping experience
• Send promotional emails, offers, newsletters, or updates
• Provide targeted offers and advertising
• Analyze shopping trends and website performance
• Prevent fraud, unauthorized transactions, and security risks
• Comply with legal obligations
• Respond to your questions, requests, or concerns
🤝 How Do We Share Information?
We may share your information in the following situations:
Service Providers
We may share information with trusted third-party service providers who help us operate our business, such as:
• Payment processors
• Shipping and logistics providers
• Website hosting providers
• Customer service platforms
• Email and SMS providers
• Analytics providers
• Marketing and advertising partners
• Fraud prevention services
These providers may only use the information as needed to perform services on our behalf.
Business Partners & Affiliates
We may share information with affiliated companies, business partners, or co-marketing partners when necessary to provide services, promotions, rewards programs, or jointly offered campaigns.
Legal, Safety & Security Purposes
We may disclose information if we believe it is necessary to:
• Comply with applicable laws or legal requests
• Protect our rights, property, or safety
• Prevent fraud or unauthorized activity
• Enforce our Terms of Use or other policies
• Protect customers, users, or the public
Business Transfers
If our business is involved in a merger, sale, transfer, restructuring, bankruptcy, or similar business transaction, customer information may be transferred as part of that transaction.
Aggregated or Anonymous Information
We may share aggregated, anonymized, or non-identifiable information for analytics, marketing, research, or other lawful business purposes. This information does not personally identify you.
💬 SMS Marketing & Notifications
If you provide your phone number at checkout, sign up for SMS updates, or otherwise opt in, you may receive text messages related to:
• Order updates
• Shipping notifications
• Abandoned cart reminders
• Promotional offers
• Customer service communications
Message frequency may vary. Standard message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP or contacting us at:
✏️ How Can I View, Update, or Delete My Information?
You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable laws and business requirements.
Please email us at:
We may need to retain certain information for legal, security, fraud prevention, tax, accounting, order fulfillment, or customer service purposes.
📩 Communication Preferences
If you receive promotional emails from us, you may unsubscribe at any time by clicking the “unsubscribe” link included in the email.
You may also contact us directly at:
Please note that even if you opt out of promotional communications, we may still send you non-promotional messages related to your orders, account, transactions, or customer service requests.
🌴 California Privacy Rights
If you are a California resident, you may have additional rights regarding your personal information under applicable California privacy laws.
You may request information about how we collect, use, disclose, or share your personal information, subject to applicable legal limitations.
To submit a California privacy request, please contact us at:
Subject line: Attn: California Privacy
Please allow up to 30 days for us to process your request where applicable.
👶 Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you are under 18, you may use our Site only with the involvement and permission of a parent or legal guardian.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
🔐 How Do We Protect Your Information?
We use reasonable physical, administrative, and technical safeguards to help protect the personal information we collect.
When sensitive information is submitted through our Site, we use secure technology such as SSL encryption to help protect the transmission of that information.
While we work to protect your information, no website, system, or online transmission can be guaranteed to be completely secure.
🔗 Third-Party Websites
Our Site may contain links to third-party websites or services.
These third-party sites operate independently and may have their own privacy policies, cookies, and data collection practices. We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
🌎 Where Is My Information Stored?
Your personal information may be stored and processed in the United States and other locations where we or our service providers operate.
By using our Site, you understand that your information may be transferred to, stored in, and processed in countries that may have different data protection laws than your place of residence.
🗂 How Long Do We Keep Your Information?
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Notice, including order processing, customer service, legal compliance, fraud prevention, dispute resolution, and legitimate business operations.
When information is no longer needed, we may delete, anonymize, or securely dispose of it.
🌐 International Users
If you access our Site from outside the United States, please note that your information may be transferred to and processed in the United States or other countries where our service providers operate.
By using our Site, you consent to this transfer, storage, and processing in accordance with this Privacy Notice.
🔄 Updates to This Privacy Notice
We may update this Privacy Notice from time to time.
Any changes will be posted on this page. Your continued use of the Site after updates are posted means you accept the revised Privacy Notice.
📮 Contact Us
If you have any questions, concerns, privacy requests, or unsubscribe requests, please contact us at:
We value your trust and are committed to handling your personal information responsibly.