Return Policy
At zenvioea.com, your satisfaction matters to us. We take pride in offering quality products and a smooth shopping experience from purchase to after-sales support.
If you are not fully satisfied with your order, you may request a return or exchange within 180 days of receiving your item, provided the product is unused, in its original condition, and returned with all original packaging, tags, and accessories included.
Please note: Final Sale items are not eligible for return, refund, or exchange.
🔄 How to Request a Return
Please email our support team at:
Include your order number, reason for return or exchange, and any relevant photos if needed. Our team will provide return instructions after reviewing your request.
📦 Pack Your Item
Safely pack the item you wish to return and include your invoice or order confirmation.
If the original packaging is no longer available, please package the item securely according to USPS, UPS, or FedEx shipping guidelines to help prevent damage during transit.
🚚 Ship Your Return
Attach the return label to the package and make sure any old shipping labels are covered or removed.
Drop off your package at the nearest USPS, UPS, or FedEx location, depending on the return instructions provided by our support team.
💳 Refunds, Exchanges & Store Credit
Once your return package is received and inspected, we will notify you by email.
Eligible full-price items may qualify for:
• Exchange
• Store credit
• Refund to the original payment method
Approved refunds are typically processed within 7 business days after we receive and inspect the returned item.
Please note that shipping times, bank processing times, or payment provider policies may affect when the refund appears in your account.
📍 Return Address
3/F, Building A, Factory Building, Heyu Industrial Zone,
Zancheng Community, Fuhai Street, Bao'an District,
Shenzhen, China
📮 Need Help?
For return requests or any other questions, please contact us at: